Returns & Refunds
At Outwell, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a refund or exchange.
How to Return an Item
To return an item, please follow these steps:
- Ensure the product is unused, in its original packaging, and in a resalable condition.
- Contact our customer service team to request a return authorization.
- Pack the item securely, including all original tags and accessories.
- Send the parcel using a tracked delivery service.
Refund Process
Once we receive your returned item, we will inspect it and process your refund within 14 working days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
If you wish to exchange an item, please return the original product and place a new order for the desired item.
Faulty or Damaged Items
If your item is faulty or damaged upon arrival, please contact us immediately. We will arrange a replacement or refund as soon as possible.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned unless faulty. These include:
- Sleeping bags
- Mattresses
- Inflatable products
For further assistance, please refer to our FAQs or contact our team.
Please note: This policy does not affect your statutory rights.